Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITHACS002 Mapping and Delivery Guide
Provide housekeeping services to guests
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITHACS002 - Provide housekeeping services to guests |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to provide a range of general housekeeping services to guests.The unit applies to housekeeping attendants, porters and concierge staff in commercial accommodation establishments. They work under supervision and usually as part of a team.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an operational commercial accommodation environment. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: small equipment: bathroom supplies: toilet rolls tissues various toiletries bed linen and pillows compendium, stationery and pens guest literature and information hair dryers iron and ironing board laundry bags and lists tea and coffee making supplies organisational specifications: equipment manufacturer instructions customer service standards guests with whom the individual can interact; these can be: guests in an industry workplace who are assisted by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Accommodation Services |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Respond to housekeeping requests. |
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Element: Advise guests on room and housekeeping equipment. |
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